It's important to me to deliver the absolute highest level of service and support to my customers. I only service Fat Woody cruisers, and since they're not mass produced you'll find me easy to reach and laser focused on your issue. Like it should be.

I offer personalized telephone (and Facetime/Skype) service support either direct to the customer or their local bike shop. Yes, Fat Woody can easily be serviced by your own local bike shop. There is a specialized disassembly process demonstrated in the Fat Woody service manual and videos below.

- Ken McNeill  -  

Service Overview

As with any electric bicycle, your Fat Woody motor-cruiser is a little more complex than a traditional bicycle, and it will require routine maintenance and service from time to time. The truth is, anyone considering an electric bike is faced with this same questions.

With its custom fabricated composite body, the Fat Woody motor-cruiser is truly unique in its design. It's easy enough to service, but disassembly can be a bit of a puzzle for those unfamiliar with its construction. Of course, underneath its beautiful skin there is nothing an experienced e-bike technician won't recognize.

To assist you or your local service shop in servicing your Fat Woody cruiser, I created an on-line owner's operation & service manual that details everything you need to know, from operation and routine maintenance procedures, to removing body components and troubleshooting e-bike systems.

It's not overly technical, but it is much easier with the step by step instructions. This area of the website is password protected, but once you're a Fat Woody owner, you'll have full access to it (as well as your service provider).


Warning: If you choose to have a bicycle shop (or any 3rd party) service your cruiser, please share this technical manual with them and INSIST that they adhere to it. If you don't, you are placing your cruiser at risk.

There are many warnings regarding procedures that may cause damage. By sharing the warnings, you have the basis for recourse action regarding any damage they may cause.